FAQs | Ultra-X Support

PXE-E00: Could not find enough free base memory PXE BaseCode and UNDI runtime modules are copied from FLASH or upper memory into the top of free base memory between 480K (78000h) and 640K (A0000h). This memory must be...

Last updated 10/05/2023 @ 12:40pm PST Product Name Version  RAM Stress Test Premium Legacy v10 / UEFI v1.2 Build 181  Data Recovery Build 20.225  Data Transfer v2 Build 20.250  Disk Analyzer Build 20.1008  Malware...

This article details the QuickCAST Server Refurbishment process. This article assumes you have already created the WinPE bootable media and installed the Refurbishment patch as described in your provisioning email. When...

Question: I get a System Error 53 after WinPE is deployed.   Solution: This is a network mapped drive issue. To resolve make sure the following have been done: 1. PC name is UXSVR 2. There is a user active/enabled named...

Question: How do I update malware definition for UAV Malware Scanner (LM)?   Solution: If the hardware is supported (driver found for the unit under test), then you can update the malware definitions directly from the...

Question: How do I use the QuickCAST Server UAV Malware Scanner (LM) Option?   Solution: To use the QuickCAST Server UAV Malware Scanner (LM) option: 1. From the QuickCAST Server menu, use the down arrow key to navigate...

Question: How do I update the UX Database   Solution: 1. Navigate to C:\Program Files (x86)\UX\UXDB2. Copy the UXDB folder and label as UXDB-OLD. (We will need to copy your db files and templates folder to the new UXDB...

Question: How to Import QuickTech Self Boot logs into UX Database?   Solution: 1. Navigate to the the location for which you have the QuickTech Self Boot logs saving. If using the QuickTech Self Boot USB, navigate to the...

Question: How to uninstall / remove QuickCAST Server service?   Solution: Before you can install any QuickCAST Server update you must first remove / uninstall the QuickCAST Server service. To uninstall the current...

Question:  QuickCAST isn't deploying images?   Solution: 1. Be sure your configuration is setup correctly. Check IP settings and root deployment folders. 2. Check your active network settings for the network adapter...

Question: How do I share the UXD deployment folder?   Solution: To share the c:\uxd Directory 1. Open a cmd prompt2. Type:          net share uxd=C:\uxd 3. Modify the Access Control List using CACLS. Do this by typing:  ...

Question: How do i test Microsoft Surface Tablets with QuickCAST Server?   Solution: Microsoft Surface Tablets can easily be tested with QuickCAST Server using the Microsoft Surface USB to Ethernet Adapter. Keep in mind...

Question: How do I use QuickCAST Server with an Intel based Apple Mac?   Solution: Intel based Apple Macs require a jump boot USB to give it PXE functionality. Before you can PXE boot an Intel based Apple Mac with...

To modify the output report: 1. Navigate to the UXDB report template folderC:\Program Files (x86)\UX\UXDB\templates  2. Select the template folder to modify: For QuickTech HD Clean, select temperase folder For QuickTech...

Question: After successfully installing the UAV definition update service, i checked the log file and found the following error: Could not find a part of the path 'C:\uxd\rescue\lib\Scan.zip'.   Solution: Navigate to the...

Question: How to install the UAV Definition Update Service? Solution: Navigate to the QCServer folder. (For QCServer Appliance, the default path= c:\qcserver) Locate the UAVDUS folder (c:\qcserver\UAVDUS) Open a cmd...

Question: How to UnInstall the UAV Definition Update Service? Solution: Navigate to the QCServer folder. (For QCServer Appliance, the default path= c:\qcserver) Locate the UAVDUS folder (c:\qcserver\UAVDUS) Open a cmd...